We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@timely-tick.com Please note that returns will need to be sent to the following address: Unit 1903, 19/F Podium Plaza, 5 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Procedure
How can customers return your product:-By Mail.
How will customers get the return label:
-Free from us (For Damaged Product)
-customer's responsibility (For Customer's Remorse)
How many days do customers have to return a product after application:
-30 days.Product Condition (For Return):
-NewWhat is the restocking fee:
-30% (in case of customer's remorse)Return Reason & fees:
-No Cost (Defective)
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at info@timely-tick.com
Contact Information
Email: shop@timely-tick.com
Address: RM 2808, 28/F, Asia Trade Centre, 79 Lei Muk Road, Kwai Chung, NT, Hong Kong